The staff of Kateri Memorial Hospital Centre is committed to provide clients with quality care. It is our sincere intention to deliver care with compassion and integrity. In doing so, we pledge to respect clients’ rights and expect all staff to ensure the rights of clients are promoted and respected.

Link to the User's Rights: https://rpcu.qc.ca/en/en_rights/

If you have any questions concerning your client's rights or have concerns that your rights have not been respected, you can contact the Users Committee for assistance:

Email address: users.committee@kmhc.ca

Phone Number: 450-638-3930 Extension: 2205

The Users Committee Mandate: http://www.kmhc.ca/users.html

If you are still unsatisfied and believe your rights have not been respected as a user of KMHC services, you can file a formal complaint by writing a letter of complaint, then send it to userexperience@kmhc.ca

The written complaint will be addressed to the attention of the KMHC Executive Director.

The Executive Director will acknowledge receipt of the complaint in writing within five (5) working days.

The Executive Director will launch an investigation, if warranted, through the director of the department involved, and will issue a written response to the user within 45 days.

If in the event you are not satisfied with the outcome, you have a right of recourse to a Review Committee, i.e. you must file a written request within 60 days of the receipt of our response.

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